Our refund and returns policy lasts 21 days. If 21 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it with tags attached. It must also be in the same original packaging.
We will not exchange or refund customised products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once the returned item is inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only refund items if they are defective or damaged. If you need to exchange for a different size, it must be for the same product.
To return your product, you should mail your product to Paul Retro, 7 Springcroft Wynd, Glasgow, UK, G69 6SE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items or group items, you may consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org